Cancellation and Refund Policy

Shine & Spray Pro Cleaners – Service Policies

Welcome to Shine & Spray Pro Cleaners. By booking with us, you agree to the policies below, designed to protect both our clients and our team while ensuring the highest quality of service.

Payment & Card-on-File Requirements

To secure any appointment, all clients must either:

• Keep a valid card on file, or
• Pre-pay for the service.

Payment is required on the day of service. Unpaid invoices may result in postponed services or collection activity.

Cancellation, Rescheduling & Lockouts

We kindly ask for a minimum of 3 days’ notice for all cancellations.

• Rescheduling is not considered a cancellation and will not incur fees, unless the request is same-day and we are unable to accommodate the change.
• Same-day cancellations, lockouts, or no access to the home at the scheduled time will be billed at 100% of the service cost.
• If we cannot enter the property, this is treated as a same-day cancellation.

These policies help us respect our staff’s time and maintain fair scheduling for all clients.

No Refunds & Satisfaction Guarantee

Shine & Spray Pro Cleaners does not offer refunds.

However, we proudly provide a 100% Satisfaction Guarantee.

If anything is missed, simply notify us and we will return within 24–48 hours to correct the issue at no additional charge.

Hazardous Conditions, Pets & Safety

For the safety of our team, we reserve the right to decline or stop service if the home is found to have:

• Hazardous or unsafe conditions
• Excessive clutter, bodily fluids, mold, or infestations
• Aggressive or unsecured pets
• Anything posing risk to our staff

If service must be stopped for these reasons, the full appointment fee will still apply.

Clients must ensure safe access to the home and secure all pets during service.

Respectful Environment Policy

We maintain a zero-tolerance policy for rude, hostile, or unsafe behavior toward our staff.

Inappropriate conduct may result in immediate termination of services and full appointment charges.